Privacy policy

Responsible Party: Core Lumen Consulting (Pty) Ltd, 16,Voortrekker Street, 1685 Midrand, South Africa.

Information Officer: Naledi Pretorius (director). Contact: info@core-lumen.digital or +27-11-000-0116.

This policy explains how we process personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).

What we collect

When you use our inquiry form we collect the fields you submit: name, email address, optional phone number, topic selection, and message text. When you email or phone us directly we process the contact details and content you provide.

We store your cookie preference locally in your browser (see our cookie notice). We do not use analytics, advertising pixels, or third-party tracking on this website.

Purposes and lawful bases

We process inquiry data to respond to your request, scope consulting work, and maintain records of commercial correspondence. Lawful bases include your consent when you submit the form, performance of steps at your request prior to a contract, and our legitimate interests in operating a professional services business subject to your rights.

Retention

Inquiry records are kept for as long as needed to respond, quote, deliver services, and meet legal and tax record requirements, then deleted or anonymised when no longer required.

Sharing

We do not sell personal information. We use hosting and email providers who process data on our instructions and only as needed to operate core-lumen.digital. Cross-border transfers, if any, are subject to POPIA requirements.

Your rights

You may request access, correction, deletion of outdated information, and object to processing as provided in POPIA sections 11–14 and 23–25. Contact the Information Officer above. You may lodge a complaint with the Information Regulator of South Africa.

Security

We apply reasonable technical and organisational measures appropriate to the data we hold. No method of transmission over the Internet is completely secure.

Inquiries via this website

The contact form posts JSON to /api/inquiry on the same domain. That handler is used only to deliver your inquiry to us for response. It is not a demonstration or test mode.

Changes

We may update this policy when our practices change. The current version is published on this page.

CIPC registration: 2018/347291/07